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How can I track my parcel?
As soon as we ship your order you will receive an e-mail from UPS or PostNL including a tracking number. Simply go to their website and enter the tracking number provided to follow your package until it has reached its destination. If you are having trouble logging onto their websites please contact our customer service team who will be happy to help you.
Can I change my shipping address?
We are extremely quick at packing up your order, which means we will not be able to make any address changes once your order has been confirmed.
Will I be charged customs and import charges?
Orders that are being shipped outside of the European Union will be taxed by customs for import duties once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot tell you what the extra costs would be, as customs and import duties vary widely from country to country. However, these fees do not go to Vlieger & Vandam but directly to your government. For an indication of the customs and import charges in your country you can check www.dutycalculator.com. We advise you to calculate these costs before placing an order so you will not be surprised by any unexpected charges.
Undeliverable or unaccepted parcels
If for any reason our courier is not able to deliver your package or if for any reason you decide to reject it, you will be contacted by our customer service team for clarification. If, after a few attempts, our UPS courier is still unable to deliver the package it will be sent back to us in The Netherlands. We will then apply a charge of €30,00 to cover the costs incurred as a result of the parcel not being delivered or accepted.
Do you ship to P.O. boxes?
At this moment our courier is only able to deliver to P.O. boxes in Dubai.
If you are not happy with your purchase it is of course no problem to return it. Returns must be made within 14 days after receiving the goods. All items must be returned new and unused in their original packaging (black dust bag and plain brown box) and with all Vlieger & Vandam tags still attached. Please make sure you fill in the enclosed return-form and include it in your parcel before shipping it back to us. Items that are damaged, used or soiled will not be accepted and will be sent back to you. In this case you will not receive a refund. If the product you received has a technical problem please contact our customer service team immediately. Once we received and accept your return in good condition we will inform you about it and will proceed to refund the amount of purchase as soon as possible. Please note that all costs that are made to return the goods are your own responsibility and will not be refunded.
How can I return my goods?
Every order we sent out includes a return-form in its parcel. Make sure you fill in this form and include it in your parcel before shipping it back to us. All returns must be sent to the address mentioned on our return-form. You can use your local postal service to send the package back to Vlieger & Vandam.
Can I exchange my item?
Unfortunately we are not able to exchange items. When you decide you want a different item than the one you received, please return the unwanted item for a refund and place a new order online.
Once we received your return in good order we will refund the amount of purchase as soon as possible. It may take up to a few days before the money appears back into your bank account. Please note that all extra costs made to return your goods are your own responsibility and will not be refunded.